More than anything, disputes bring in uncertainties into businesses. Every litigation for a business has direct consequences of financial or opportunity loss pertaining to the matter under dispute. However, it always carries larger indirect consequences of loss of relationship, reputation and future prospect. Therefore, evaluating ‘contestability’ of a dispute continuously is as important as pursuing a contest effectively.
Consumer dispute management in some sectors is always a portfolio management than contest of individual litigation. A continuous feedback loop to product and service management along with constant monitoring of litigation to product (or service) frequency helps managing litigation risk effectively.
Approach of ElpeeCo to litigation has always been analytical, persuasive, and pragmatic.